Refund policy

Return & Refund Policy

We hope you love what you choose from Recherche.  Because many of our pieces are vintage, one-of-a-kind, or made in small quantities, we ask that you review product description and photographs carefully before purchasing.

Returns

Returns may be requested within 7 days of delivery.  To begin a return, please contact us through our Contact page for return instructions.

Items must be returned in the same condition in which they were received, with any original packaging included when applicable. 

Vintage Items

Vintage pieces naturally carry signs of age, use, and history.  We make every effort to photograph and describe notable wear, patina, imperfections, repairs, or condition issues before purchase.  These disclosed characteristics are not considered defects. 

Return Shipping

Unless an item arrives damaged or materially different from its description, return shipping costs are the responsibility of the customer.  We recommend using a trackable shipping service, as Recherche cannot be responsible for return packages lost in transit. 

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible after delivery and include photographs of the item and packaging.  We will work with you to make it right. 

Refunds

Once an approved return is received and inspected, your refund will be issued to the original payment method.

Original shipping charges are not refundable unless the return is due to an error on our part or an item arriving damaged.

Please allow several business days for your bank or payment provider to process the refund after it has been issued. 

Non-returnable Items

For hygiene and safety reasons, certain personal-care or fragrance products may be marked as final sale.  Any item that is not eligible for return will be clearly identified on its product page before purchase. 

Questions

If you have questions about a return or refund, please contact us through our Contact page.